MS Tablet FAQ Support

This page is intended for the purpose of Tablet support for our Middle School Students.  If you can not find what you are looking for on this page, please be sure to reach out to our Technology Coordinator, Katherine Wallace and she will do her best to find an answer for you.

FAQ Page link for example


Questions (click for answers):

What are the specifications of the Microsoft Surface 3 tablet PC?

The following are summary specifications. A detailed specification sheet is available in the right-hand sidebar.


  • Size: 10.52”×7.36”×0.34”
  • Weight: 1.37 lbs
  • Display: Screen: 10.8” ClearType Full HD Plus, Resolution: 1920×1280,
  • Touch: Multi-touch
  • Battery Life: Up to 9 hours of web browsing
  • Storage/RAM: 128GB storage with 4GB RAM (base model), 256GB storage with 8GB RAM (premium model)
  • Third-Generation Intel Core i5-3437U vPro Processor (Dual-core 64-bit, TurboBoost up to 2.9 GHz, 1600 MHz FSB)
  • Processor: Intel® Atom™ x7 processor
  • Network: Wireless: Wi-Fi 802.11ac/802.11 a/b/g/n, Bluetooth® 4.0 Low Energy technology
  • Location: Digital Compass
  • Ports: Full-size USB 3.0, microSD™ card reader, Headset jack, Mini DisplayPort, Cover port
  • Cameras: 5.0 megapixel rear-facing camera, 5.0 megapixel front-facing camera
  • Video and Audio: Stereo microphones, Stereo speakers with Dolby® sound
  • Sensors: Ambient light sensor, Accelerometer, Gyroscope, Magnetometer
  • Kickstand positions: unlimited
  • What’s in the box: Surface 3, Surface Pen, 36W Power Supply, Quick Start Guide, Safety and warranty documents


  • Black Surface Pro Type Cover, Surface Pen


  • Microsoft Windows 8.1 Enterprise x64 Operating System
  • Microsoft Office 2013 Professional Plus Suite (Word, Excel, PowerPoint, Outlook, Publisher, Access, and OneNote)
  • Microsoft Office 365 Education Subscription (OneDrive with 1 terabyte cloud storage, Office Online, SharePoint Online Collaboration, Exchange Online Email, Yammer Academic)
  • Microsoft Enterprise core client access license (Windows Server, Exchange Server)
  • Microsoft System Center 2012 Endpoint Protection antimalware package
  • All software is licensed on an annual subscription basis and the property of HCLS
  • To be completed soon


  • Microsoft Surface 3 base model (i5 CPU / 4GB RAM / 64GB SSD) tablet PC bundle $640

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What services does HCLS provide for tablet PCs?

The HCLS Technology Dept. strives to maintain a functioning tablet PC in the hands of each student at all times by providing hardware service and software support on site. Surface 3 units are not field-serviceable. When hardware repairs are required, the failed/damaged unit is swapped with a refurbished unit, and the user’s data is transferred. Under the manufacturers’ warranty, users also have access to service through Microsoft retail stores nationwide.

The HCLS tablet PC maintenance program offers the following:

  • Troubleshooting assistance at the Technology Help Desk
  • Drop-off for repairs at the Technology Office
  • Data transfer to the replacement unit when a unit swap is required
  • System Reloading: rapid restoration of standard software images when software becomes corrupted or when significant upgrades become available
  • System Integration: networking and application configuration for HCLS

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What are the requirements for annual software licensing for tablet PCs?

HCLS participates in the Microsoft Enrollment for Education Solutions subscription licensing program (EES). This program gives students access to the current versions of the Windows operating system and the Office productivity software package, Microsoft System Center 2012 Endpoint Protection antimalware software, and client access licenses for Windows Server and Exchange Server. We are fortunate to be able to benefit from the substantial education discounts offered. Under the terms of the EES license, all students in grades 5–12 at HCLS must pay for a license subscription on an annual basis during their tenure at Holy Cross. The license terminates when a student leaves the school. An additional benefit of the EES program for students who graduate is that those students are granted a perpetual license to the EES-licensed software versions installed at the time of their graduation. Microsoft does not offer this benefit to students who withdraw from the school on any other basis than graduation. When a former student’s EES license terminates, the previously licensed software must be removed from that former student’s computer, or else the student must purchase other licenses covering that software.
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What are the requirements for Surface 3 tablet PC carrying cases?

A majority of the damage and other problems with student tablet PCs at HCLS are the result of mishandling, dropping, and abuse. Keeping the computer in the approved case is required of Middle School students. We strongly recommend that all users transport their tablet PCs in the slim, padded carrying cases we provide that are specifically designed to hold just the tablet PC. We strongly recommend against stuffing tablet PCs into backpacks and book bags where they are subject to crushing by other heavy items in those bags. Tablet PCs that are dropped or otherwise impacted when not inside a carrying case are likely to suffer significant, expensive damage to the screen and/or case. While such damage is covered under the accidental damage warranty, that coverage is limited. Accidental damage coverage is likely to be exhausted by multiple repair incidents. Students are required to use and not remove the bumper case for the Surface 3 provided that substantially mitigates any problems. We will supply a carrying case and install a bumper case for each Surface 3 rented.  Everyone purchasing a new Surface 3 tablet PC is required to purchase these specific carrying and bumper cases. We recommend carrying the Surface 3 in its case separately, or placing the case inside a backpack if that backpack is otherwise lightly loaded.
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Must I purchase a new tablet PC this year?

The intended working lifetime of a tablet PC used at HCLS is three years, and warranty coverage extends for this period of time. Students must use a tablet PC that is issued by HCLS and is under warranty. Tablet PCs that are more than four years old and out of warranty must be replaced.
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What is the expected working lifetime of a tablet PC at HCLS?

We plan for tablet PCs purchased at HCLS to have a useful working lifetime of four years. This coincides well with our academic program: a new tablet PC would typically be purchased for students entering sixth grade, so that two tablets would suffice for a student’s tenure in grades 6-8 at HCLS. Having said this, it is important to point out that users must take proper care of their machines to achieve this longevity. In our experience, higher than usual wear and tear is the most common reason for a computer to last less than four years.
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Should I replace my tablet PC early?

Every year there is new functionality that the latest device provides. The Surface 3 introduces a new standard of portability, display quality, and touch and pen functionality. It is the first model designed for the Windows 8.1 operating system. We do, however, also provide Windows 8.1 software images for the older tablet PC models. All tablet PCs under warranty are fully supported and are functionally equivalent in that they have the same operating system and software packages with pen, touch, and keyboard inputs. Another factor to consider is that if your child is in grades 8–11 this year, then you will be facing the purchase of another tablet PC sometime during the remainder of your child’s career at HCLS. If, due to wear and tear, your tablet PC is having frequent maintenance problems now, then purchasing a new tablet this year may be the way to go.
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What are your recommendations for computer backup?

Backup of important computer data is the responsibility of each student. With the school’s Microsoft Office 365 subscription, Microsoft provides each user with 1 terabyte of cloud storage on OneDrive for Business. Students must back up their data to the cloud, including school-related documents as well as music and video collections. Tablet PCs may be lost or stolen, and hard drives may fail. In either case your data will be irretrievably lost if it is not backed up. HCLS no longer provides local server-based storage for students, except for temporary use.
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Can I set up a compatible wireless network at home?

Yes. There are many wireless access points on the market that are designed for home use. These work best with broadband Internet connections. It is important to set up these devices correctly in order not to disrupt your child’s ability to connect to the network at school. We also strongly recommend that the wireless access point that you purchase include firewall functionality. A popular option today for home printing is a Wi-Fi enabled printer that can be accessed by all computers on a home network. You will want to set up a WPA2-encrypted wireless network with a pre-shared key (WPA2-Personal). If you need assistance with purchasing decisions or setup, please contact the Technology Help Desk at (316) 295-6327 or We can refer you to appropriate consultants for your home networking needs.
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When will I receive my new tablet PC?

Computers will be delivered just prior to the Tablet PC Training sessions on August 14 and 17, 2015, between noon and 1:00 p.m. in the HCLS Technology Office. Note that sixth graders will receive their tablet PCs at a separate Out-of-Box Day event on ____, 2015.
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What has HCLS’s experience been with the Windows 8.1 operating system?

We have been using Windows 8.1 at HCLS since its release two years ago. In conjunction with the Microsoft Surface 3 tablet PC, Windows 8.1 provides for multiple styles of user interaction. The ability to use keyboard, stylus, touch, audio, and video input with a thin and light hardware device provides for unprecedented flexibility for the user. Nothing demonstrates this better than Microsoft’s HCLS Tablet Showcase video. The Surface 3’s all-day battery capacity in a system with a full-powered Intel CPU is a big advantage compared to older systems. The Surface 3’s solid-state drive provides a significant performance gain along with the reliability that comes with a storage device with no moving parts.
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Why am I prohibited from using a nonstandard portable computer?

We sometimes receive inquiries from parents about providing their child with a nonstandard computer purchased outside of HCLS. Usually this is because of a perceived lower cost of doing so. We do not permit the use of nonstandard computers by students at HCLS. Here’s why:

  • The level of collaboration and authentic, engaged use of technology at HCLS is second to none. Standard tablet PC hardware running a fully functioning operating system is a major driver in our world-renowned learning environment.
  • The perceived lower cost is illusory based on the lack of an “apples-to-apples” comparison. HCLS tablet PCs are bundled with specific software needed to operate in our environment. We provide significant value-added services in the area of maintenance and support. Purchasing these items separately always results in a higher total cost than the HCLS bundle.
  • It is important to understand that with all portable computers, breakage and repairs are facts of life. We have structured our repair services at HCLS to maximize convenience and minimize downtime. Students having nonstandard computers are not able to use our repair facility or loaner pool.
  • We carefully configure HCLS standard computers to operate efficiently with our application software and in our networking environment. We provide a system that allows standard computers to be quickly reloaded in the aftermath of software corruption. We are not able to provide this service for nonstandard computers.

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What insurance coverage do I need for my tablet PC?

All HCLS tablet PCs come with an upgraded warranty that covers both manufacturing defects and accidental damage for a period of four years. Total loss of the machine due, for example, to destruction or theft, is not covered under this warranty. For this reason we recommend that families add coverage for such total loss to their homeowners’ insurance policies. This is usually available as an inexpensive, sometimes no-cost, policy rider. Please contact your insurance agent for details.
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What are the policies and procedures for the loaner pool?

Our loaner pool is available to assure to the greatest extent possible that each student has a functioning tablet PC each day. See the Loaner Pool Usage policy statement.
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How do I get my tablet PC repaired when I am no longer at HCLS?

Repair services are available worldwide directly from Microsoft. Procedures for accessing repair services are described in detail each on manufacturer’s web site: Microsoft . HCLS is not able to provide repair services or loaner computers for students no longer attending the school.

Because of the licensing restrictions of the Microsoft School Agreement, HCLS is not able to reimage the software on computers for students no longer attending the school. HCLS will advise users how to restore the factory default software configuration on their computers. Contact the Technology Help Desk at (###)###-#### or for further assistance.
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I don’t see an answer to my question. Whom should I contact?

The Technology Help Desk is available during normal school hours. Please call


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We, through God’s grace, nurture spiritual, academic, physical, emotional, and social growth in children by guiding them to become responsible citizens and members of the body of Christ.

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